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Model Number MDCONS100 |
Device Problems
Failure to Power Up (1476); Output Problem (3005); Intermittent Energy Output (4025)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Type
malfunction
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Manufacturer Narrative
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The returned device was evaluated.Inspection found that the reported issue was not confirmed.During testing, all output powers were observed to be within specifications, leakage test passed and no issues were found.In addition, burn in testing was performed and device was turned on and off for few times and the reported issue was not able to be duplicated.The unit passed all functional testing with no errors observed.Unrelated to the reported issue, minor scratches and dents were found on the housing unit and new version card edge board was noted on the device.Based on evaluation findings the reported issue was not able to be duplicated as no problem found on the device during testing.This report will be supplemented accordingly following investigations.
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Event Description
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A report of main console not functioning as intended, system is not booting up with bipolar mode working intermittently during preparation for use was reported.No patient involvement, no user injury reported due to the event.
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Manufacturer Narrative
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This report is being supplemented to provide additional information based on the legal manufacturer's investigation.The following sections were updated: g3, g6, h2, h4, h6, and h10.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the legal manufacturer's investigation, the root cause has determined to be user error as the customer phenomenon could not be replicated.
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Search Alerts/Recalls
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