Model Number 777000 |
Device Problems
Low Readings (2460); Output below Specifications (3004)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 03/26/2021 |
Event Type
malfunction
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Manufacturer Narrative
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During a call with tac (technical assistance center) support engineer, customer was provided a sample test of modality pk3 (plasma kinetic mode) testing and the expected readings.The customer was informed that the test results during his output testing for the modality test were correct.The customer tried several other pk3 tests with different loads and confirmed that they were all within the range for the g400 unit.Customer now understood the values he should be reading when performing the output check on the g400 unit.No other issue reported.System is functional.Based on troubleshooting with the customer, the reported issue could be attributed to use error.This report will be supplemented accordingly following investigations.
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Event Description
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A report of output too low on the generator during an unknown event was reported.The user was performing the output check and when checking, the reading on the pk 3 (plasmakinetic ) mode at 200 w was observed to be low.The user is getting a reading of 173 and felt it was low from the range of 179-215w.There was no patient involvement reported.No user injury reported.
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Manufacturer Narrative
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This report is being supplemented to provide additional information based on the legal manufacturer's investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.All records indicated that the product was manufactured according to all applicable procedures and met final product release criteria.No abnormalities were found.Olympus will continue to monitor complaints for this device.
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Search Alerts/Recalls
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