One level 1 hotline low flow system was returned for the evaluation of the reported issue.The device was received with a cracked and taped tank cover, broken pole clamp, and outdated pcb and power switch.A manufacturing dhr review, device history review, was not performed because the results of the complaint investigation do not indicate a problem with the manufacture of the device.No causes or potential causes of the customer's reported problem were found during the review of service and repair records.The investigation started with a visual inspection then the tank was filled with water, temp check attached, line cord plugged in, and the power switch turned on.The cause of the issue was found to be that the device was out of calibration.No action was taken due to the age and condition of the device.It was deemed beyond economical repair and will be scrapped.
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