The complainant was unable to report the upn and serial number; therefore, the model number, catalog number, manufacture date, and expiration date are unknown.(b)(4).It was indicated that the device is not available for return; therefore, a failure analysis of the complaint device could not be completed.If any further relevant information is identified, a supplemental medwatch will be filed.
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Note: this report pertains to a spyscope ds ii and a spyglass ds controller used during the same procedure.It was reported to boston scientific corporation that a spyscope ds ii and a spyglass ds controller were used during an extracorporeal shock wave calculus crushing procedure performed in the pancreatic duct on (b)(6) 2021.During the procedure, the spyscope ds ii was plugged into the controller; however, the image was not displayed on the screen from the initial state.The procedure was not completed due to this event.There were no patient complications reported as a result of this event.
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