Due to insufficient information and sample quality, further internal investigations are not possible.The customer sent samples for investigation, but the samples were not frozen and had been thawed for about a week, making them unacceptable for testing.In general, increased d-dimer results are a common finding for patients with covid-19 infection; in some cases, a lower recovery may occur due to the presence of d-fragments.The lower, but pathological, results in comparison to the competitor analyzer could have been caused by d-fragments in the sample as the results of the 1:5 dilution show an increase from 8430 ¿g/l in the normal mode up to 38907 ¿g/l in the dilution.The investigation did not identify a product problem.The cause of the event could not be determined was consistent with an interferent.
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