This event occurred in (b)(4).Unique device identifier (udi) (b)(4).The investigation reviewed the customer's calibration, qc, and system alarm trace and did not identify any abnormalities.The customer confirmed no patient sample was available for further investigation.The investigation did not identify a product problem.The cause of the event could not be determined.
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The initial reporter received questionable d-dimer results for one patient tested on a cobas 8000 c 502 module serial number (b)(4).On (b)(4) 2021, the patient's initial d-dimer result was not reported outside the laboratory.A sample from the patient was repeated on a "manual device" at a different laboratory, the date of measurement was requested but not provided.On (b)(6) 2021, a sample from the patient was tested on the same c 502 module.On (b)(6) 2021, the patient's initial d-dimer result was 8.6 ug/ml.The patient's d-dimer result at the different laboratory on a "manual device" was 0.7 ug/ml.On (b)(6) 2021, the patient's repeat d-dimer result on a c 502 module was 9.2 ug/ml with a data flag.
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