Device evaluation: one level 1 hotline low flow system was returned for analysis.Visual inspection performed, and product found hole in front cover, cracked tank cover, outdated pcb and power switch.Investigator plugged in the line cord into power source and turned on power switch, but the device did not power on.Investigator?s then removed the device front cover and removed the pcb to inspect the connection between the power switch and pcb, and the connection was damaged resulting in no power.The customer?s reported issue was confirmed.The reported issue was due to damaged connection between the power switch and pcb which was caused by wear and tear from daily use by the customer.According to the investigation, no action will be taken due to the age and condition of the device.It is deemed beyond economical repair and will be scrapped.
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