Complaint sample was returned for evaluation: dhr - no abnormalities related to the reported failure.Failure analysis - unit delivered without all width clips, power pack, power cord, screwdriver, calibration gauge and wrench.The handpiece does not work.Due to the fact that the drive gear is broken.The thumb switch is very hard to move.Guard plate, eccentric screws and some small parts are worn out.The reported complaint was confirmed through failure analysis.Root cause: the handpiece does not work because the drive gear is broken.Several other components are worn out as well.No further investigation required based on the acceptability of risk and no adverse trends identified.This will be monitored and trended going forward.
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