Investigation : x-review dhr: x-inspect returned samples: *analysis and findings.Distribution history: the complaint product was purchased from and coated by a sub-supplier (vitek), lot 2002101 in april 2020 and packaged by csi in may 2020 under work order 267363.Manufacturing record review: dhr 267363 was reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review iqc record-20-04-24-002 was reviewed and no non-conformities, related to the complaint condition, were noted.Service history record: no service history record found for this product.Historical complaint review: a review of the 2-year complaint history showed some similar reported complaint conditions.Product receipt: the complaint product was returned.The lot number of the returned product matched the lot number reported.Visual evaluation visual examination of the complaint product found a nick in the insulation coating on the top blade of the speculum.There was slight damage in the same area of the bottom blade that did not penetrate the coating.Functional evaluation: the returned product was not functionally evaluated.Root cause a definitive root cause for this issue could not be reliably determined at this time.Since the instrument is 100% hi-pot tested at the coating supplier and sampled at coopersurgical incoming inspection, it is suspected the chipped coating may have occurred due either to improper handling and/or damaging impact after leaving the facility.*correction and/or corrective action: no corrective action is required at this time.No training required at this time.*preventative action activity: coopersurgical will continue to monitor this complaint condition for trends.
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