The customer reported a blue screen and an error message stating "a problem has been detected and windows has been shut down to prevent damage to your computer.Dumping physical memory." at the central nurse's station (cns).Technical service asked the customer to reboot the cns and once the cns application completely loaded, the customer was able to view patients, issue resolved.Ts advised the customer to restart the central monitor every three months, otherwise operation becomes unstable and monitoring may stop.There was no patient injury reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.
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