Investigation ¿evaluation.It was reported to cook, by nanchang xigema medical equip., in china, that the packaging of a neff percutaneous access set, rpn: npas-100-rh-nt, from lot 13718754, was not sealed.This was identified at a distribution center before the device made it to an end user.Reviews of the device history record (dhr), complaint history, manufacturing instructions (mi), specifications, and quality control procedures of the device, as well as visual inspection of the returned product were conducted during the investigation.One device was returned to cook for evaluation.The packaging was found to be unsealed, with no evidence of adhesive.Cook has concluded that the device was not manufactured to specification.Additionally, a document-based investigation evaluation was performed.A device master record (dmr) review was performed, and device specifications and quality control procedures associated with the complaint were identified.Cook has concluded that sufficient inspection activities are in place to identify this failure mode prior to distribution.The device history record (dhr) for lot 13718754 revealed no related non-conformances.A database search revealed no other complaints have been reported for the device lot.A review of other, similar, devices manufactured on the same day by the same personnel in additional lots revealed no other complaints.Based on the available information, cook has concluded that there is evidence the device was manufactured out of specification, but that there are not any other nonconforming devices in house or out in the field.There are no instructions for use (ifu) associated with this device.Based on the available information, inspection of the returned device, and the results of the investigation, cook has concluded that quality control deficiency contributed to the failure mode.The appropriate manufacturing personnel, package sealers and quality control inspectors, were retrained in response to this occurrence.The appropriate personnel have been notified.Cook will continue to monitor for similar complaints.Per the quality engineering risk assessment no further action is required.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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