Initial reporter telephone number: (b)(6).Device evaluation: the device was not returned at the manufacturing site; therefore, product testing could not be performed and the customer¿s reported complaint could not be verified.Manufacturing record review: the manufacturing record could not be reviewed since the serial number was not provided.Trend analysis and the documentation/label review: there is not a recognizable adverse trend.The risks and mitigation's associated with the complaint issue are identified in existing risk documents and no new risks were identified as part of this investigation.The documentation/label review defines potential complications and adverse events associated with this type of surgery.A labeling review was conducted; the operator manual for the system was reviewed and found to include adequate instructions for use, warnings and operational errors.Johnson & johnson surgical vision will continue to monitor the issues evaluated in this investigation.Conclusion: as a result of the investigation and based on limited information available, it cannot be determined if there is a product malfunction as no device failure was identified.An attempt has been made to obtain missing information; however, to date, no response has been received.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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