Model Number 71953-01 |
Device Problem
Power Problem (3010)
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Patient Problem
Hypoglycemia (1912)
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Event Date 04/20/2021 |
Event Type
Injury
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Manufacturer Narrative
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The product has been requested back for an investigation.A follow-up report will be submitted once additional information is obtained.All pertinent information available to abbott diabetes care has been submitted.
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Event Description
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A caller reported on behalf of a ((b)(6)-year-old child) customer whose adc freestyle libre 2 reader would not turn on when the button was pressed.The customer was not able to monitor their blood glucose experienced a symptom of sleepiness and required third-party sugar water as treatment.No further information was reported.There was no report of death or permanent injury associated with this event.
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Manufacturer Narrative
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No product has been returned.Extended investigation has been performed for the reported complaint and there was no indication that the product did not meet specification.Dhrs (device history review) for the libre reader was reviewed and the dhrs showed the libre reader passed all tests prior to release. if the product is returned, a physical investigation will be performed and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.
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Event Description
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A caller reported on behalf of a (5-year-old child) customer whose adc freestyle libre 2 reader would not turn on when the button was pressed.The customer was not able to monitor their blood glucose experienced a symptom of sleepiness and required third-party sugar water as treatment.No further information was reported.There was no report of death or permanent injury associated with this event.
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Manufacturer Narrative
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The reported reader (mbga153-j0240) was returned and investigated with retained strips.A visual inspection was performed on the reader and no issues were observed.The reader does not turn on with start button.The reader turns on with usb (universal serial bus) charging cable and strip insertion.Connected the reader to the computer and masterm software was not able to recognize the reader.The reader was sent for further investigation.The reader was de-cased and no issues were observed upon visual inspection.The battery was measured.The reader was then placed into the reader pcba (printed circuit board of assembly) test fixture and pressure was applied to the cpu (central processing unit.) observed the reader turned on.Therefore, it is not confirmed.
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Event Description
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A caller reported on behalf of a (5-year-old child) customer whose adc freestyle libre 2 reader would not turn on when the button was pressed.The customer was not able to monitor their blood glucose experienced a symptom of sleepiness and required third-party sugar water as treatment.No further information was reported.There was no report of death or permanent injury associated with this event.
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Search Alerts/Recalls
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