Due to the automated manufacturing execution system (mes) system there are controls in the manufacturing process to ensure the product met specifications upon release.Analysis of the returned subject microcatheter device found that the subject microcatheter device was flattened and kinked, there was a hole in the catheter shaft and the shaft was broken.The subject microcatheter device was flushed and the water exited through a hole in the catheter shaft.The reported defect was not confirmed during analysis however, the analysis results are consistent with the event.The reported event is covered in the device directions for use (dfu).As well, the risk of the reported event is documented in the risk documentation and there are current controls to mitigate the risk of the as reported event.Additional information provided by the customer indicated that there was no damage noted to the packaging prior to opening, the subject microcatheter device was confirmed to be in good condition during preparation/prior to use on the patient and was prepared as per the dfu, continuous flush was set up and maintained throughout the clinical procedure, and the patient's anatomy was moderately tortuous.The damage noted to the subject microcatheter device would be indicative of the as reported defect.It was seen that the subject microcatheter device was flattened and kinked, there was a hole in the catheter shaft and the shaft was broken.The subject catheter most likely was damaged during the procedure due to some procedural/anatomical factors encountered during use leading to the reported and analysed defects.Based on the investigation results and available information, an assignable cause of procedural factors will be assigned to the as reported and as analyzed codes.
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