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Model Number H700977 |
Device Problems
Application Program Problem (2880); Application Program Version or Upgrade Problem (2881)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 04/05/2021 |
Event Type
malfunction
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Manufacturer Narrative
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The investigation revealed that after the workmate claris v.1.2 software upgrade, the workmate claris dws screen turns black/blank and the user needs to reboot the system to regain functionality.
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Event Description
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During the procedure, the user halted pacing.The user then attempted to take measurement on the review screen.The mouse-point disappeared on the screen and both screens went black.The computer was re-booted and the issue was resolved.The study was then able to be completed.There were no adverse consequences to the patient.
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Manufacturer Narrative
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Additional data: g3, h2, h10 corrected data: h6.
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Search Alerts/Recalls
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