Investigation ¿ evaluation: it was reported by agility logistics (brazil) that a ciaglia blue rhino percutaneous tracheostomy introducer set (rpn: c-ptis-100-flex-hc-g, lot# 13630837) had hole in the packaging.On 25may2021, the distributor was inspecting product and a hole in the blue rhino packaging was discovered.There was no patient involvement.Reviews of the documentation including the complaint history, device history record, instructions for use (ifu), manufacturing instructions, quality control procedures and specifications of the device, were conducted during the investigation.The complaint device was not returned for evaluation; therefore, a physical examination was unable to be conducted.However, photos provided by the distributor clearly show a tear near the perforated edge of the packaging.Additionally, a document-based investigation evaluation was performed.A review of the device master record (dmr) concluded that sufficient inspection activities are in place to identify this failure mode prior to distribution.A review of the device history record (dhr) for lot 13630837 found no nonconformances that could have contributed to the reported failure mode.It should be noted that there were no other complaints associated with this lot number.Based on the device failure analysis, dhr, and dmr, there is no indication the device was manufactured out of specification.There is no evidence of non-conforming material in house or in the field.Cook also reviewed product labeling.The instructions for use (ifu) c_t_ptisg_rev4 states: upon removal from package, inspect the product to ensure no damage has occurred.Based on the information provided, examination of photos provided by the distributor and the results of our investigation, it was concluded the likely cause of the failure could be attributed to damage that occurred during transport/storage of the device set.The appropriate personnel have been notified.Per the risk assessment no further action is required.We will continue to monitor for similar complaints.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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