Reporter is a synthes employee.Product code 319.01.Lot number l302038.Manufacturing site: (b)(4).Release to warehouse date: 22.June 2017.A manufacturing record evaluation was performed for the finished device lot number, and no non-conformances were identified.The depth gauge for 2.7mm & small screws (p/n: 319.01, lot #: l302038) was returned and received at us customer quality (cq).Upon visual inspection, it was observed that the device was missing the headpiece and knurled cap components.The tip of the needle component was observed to be slightly bent.No other issues were observed with the returned device.There was conclusive evidence that the returned device was missing components, so the dimensional inspection was not performed.The customer reported that the depth gauge is missing the headpiece and cap.The repair technician reported the device is missing the knurled cap and the tip of the depth gauge.Missing parts is the reason for repair.The item is not repairable per the inspection sheet.The cause of the issue is unknown.The item will be forwarded to customer quality.The evaluation was confirmed.Document/specification review based on the date of manufacture, the current and manufactured revision of drawings were reviewed.Depth gauge for 2.7 mm to 4.0 mm screws.Complaint confirmed? yes, the device received was missing components.Hence confirming the allegation.Investigation conclusion the complaint condition was confirmed for the depth gauge for 2.7 mm and small screws (p/n: 319.01, lot #: l302038).There is no indication that a design or manufacturing issue has caused the complaint condition and hence the root cause cannot be determined.The components are able to be disassembled and were likely misplaced during the device's handling.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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