The customer reported that while the patient was sleeping, the patient got her arm and wrist caught in the side rail of the bed causing a fracture.Multiple attempts to obtain additional details of the event including the location of the fracture and medical intervention provided in order to determine the severity of the injury have been unsuccessful.In addition, it could not be confirmed that a hillrom bed was in use at the time of the event.It is noted that the customer stated ¿i do not have manufacturer numbers or models regarding this event.We have multiple types of beds in house.In addition, the information of the bed was not saved at the time of the event, and we do not have a way to track which bed it was in retrospect.Treatment of a fracture depends on the extent of the break, small breaks or those with good overall alignment are often treated non-surgically with a combination of medication, immobilization, and rehabilitation.However, more extensive fractures usually require surgery.Based on the details provided, a serious injury could not be ruled out, nor could it be ruled out that a hillrom bed didn¿t cause or contribute to the possible serious injury.Therefore, hillrom is conservatively reporting this event.Per the hillrom service manual the advanta bed requires an effective maintenance program.Preventative maintenance will minimize downtime due to excessive wear.Test the side rail for proper latching.As no serial number was provided for this bed, a search of the hillrom maintenance records for any hillrom performed preventative maintenance on this bed was unable to be completed.It is unknown if the facility performs preventative maintenance on their beds.The technician was unable to inspect the bed due to the facility being unsure of what bed the patient was on.Based on this information, no further action is required.
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