A device history record review could not be performed because the lot and serial numbers were not received with the complaint.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to the release of product.A sample was not received for the investigation.However, a photo was provided.The photo was reviewed, and the reported issue was confirmed; a detached component was observed.A root cause analysis indicated that this condition occurred as a result of a workmanship issue.As part of continuous improvements, a corrective action has been opened to address this condition.A new solvent dispenser was implemented for a better handling of the solvent during the assembly process of the y-port.This complaint will be used for tracking and trending purposes.
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