The customer reported that the patient fell out of the bed and subsequently expired.The customer also reported that details of the event including patient identification and type/model of the bed were not known.Multiple attempts to obtain additional details of the event including; injury from the fall, medical intervention provided, cause and date of patient's death, alleged malfunction (if any), and confirmation of the use of a hillrom device at the time of the event have been unsuccessful.As no serial number was provided for this bed, a search of the hillrom maintenance records for any hillrom performed preventative maintenance on this bed was unable to be completed.It is unknown if the facility performs preventative maintenance on their beds.Due to the limited details available at the time, it can not be determined if a hillrom device caused or contributed to this event, therefore hillrom is conservatively reporting this event.Hillrom has contacted the account three times asking if they are able to locate the bed with this alleged issue.The account is unable to locate the bed and is no longer looking for it.Based on this information, no further action is required.
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