Customer contact phone number: (b)(6).Customer contact email: (b)(6).The physical device was not returned for device evaluation.A photograph of the affected product was examined.After comparing the provided photograph of the medex filter, to that of a drawing for the item number of the affected product (mx1483cz), the investigator was unable to confirm if the separation was caused by insufficient glue application within the assembly, or by manual handling.The reported product problem could not be verified from just the photographic examination alone.A root cause was not established.
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