Product complaint # (b)(4).Device history: the results of this review indicate there were zero non-conformance's regarding the nature of the complaint associated with lot ugy1909131.Release date: october 2019.Expiry date: 23rd september 2023.Evaluation: visual inspection: device not returned in the original packaging.The active tip of the device showed no signs of activation.The active tip was bent.The device shaft was distorted.The active contact plate was distorted and no longer a tight on the connector.The active contact plate solder was fractured.Inspection revealed that the active contact plate was not secure on the connector and the solder connection had fractured.It's not clear how this failure occurred.One potential cause is if the solder connection breaks, when inserted the active contact plate is pushed forward over the insulation section of the connector, which then splays out the plate increasing the diameter and therefore making it a loose fit.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.
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