Since this device could not be traced to a specific event, date of event has been left blank as this is unknown.The device evaluation was completed.Visual analysis of the returned catheter revealed reddish material inside and a cut in the pebax.Carto test was performed, in accordance with biosense webster, inc.S (bwi) procedures.The returned sample was connected to the carto3 system and the force error was observed.Therefore, the catheter was dissected on the tip area.Loss of electrical continuity of the green paired wires to sensor was found, concluding that this is an internal failure of the sensor.A manufacturing record evaluation was performed for the finished device 30423230m number, and no internal action related to the complaint was found during the review.As part of bwis quality process, all devices are manufactured, inspected, and released to approved specifications.The evaluation determined that the cause of pebax damage failure cannot be established.It should be noted that product failure is multifactorial.The instructions for use contain the following warning stated in the carto 3 system manual: -the force sensor of the catheter is disconnected.To continue, replace the catheter cable.If that does not resolve the problem, replace the catheter.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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On 3/16/2021, biosense webster, inc.S (bwi) product analysis lab received a thermocool¿ smart touch¿ sf bi-directional navigation catheter which was unable to be matched to any existing customer complaint file.Multiple attempts have been made to obtain clarification for the product received, however, no further information has been made available.As such, this complaint has been opened to document the investigation details.On 5/18/2021, visual analysis of the returned sample revealed a reddish material inside and a cut in the pebax.These findings were reviewed and determined that the issue is a mdr reportable malfunction since the integrity of the device is compromised.
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