Upon review by the field service engineer, it was noted that the system was not set up in customer's system to send wireless information.Due to this, the user had to repeat the scan; resulting in the patient receiving additional radiation.The root cause was determined to be a connection error between the scanner and the workstation.Per our calculation the estimated dose received by the patient was 123.04 ctdivol (mgy).
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While the user was completing a scout scan on a patient, an error message was received due to lost connection.As a result of the connection being lost, the user initiated a second scan.Because a second scan was initiated by the user, the patient received additional radiation.
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