Model Number 71953-01 |
Device Problems
No Device Output (1435); Unable to Obtain Readings (1516)
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Patient Problem
Hypoglycemia (1912)
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Event Date 05/25/2021 |
Event Type
Injury
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Manufacturer Narrative
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At this time product has not yet been returned.An extended investigation has been performed for the reported complaint and it has been determined that there was no indication that the product did not meet specification.Dhrs (device history record) for the libre reader were reviewed and the dhrs showed the libre reader passed all tests prior to release.If the product is returned, a physical investigation will be performed and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.
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Event Description
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A customer reported that when she applied a blood sample to the test strip of the freestyle libre 2 reader, the test would not start and was therefore unable to obtain readings.Customer experienced symptoms of hypoglycemia and was unable to self-treat, requiring unspecified treatment from a third-party.No further information was provided.There was no report of death or permanent injury associated with this event.
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Event Description
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A customer reported that when she applied a blood sample to the test strip of the freestyle libre 2 reader, the test would not start and was therefore unable to obtain readings.Customer experienced symptoms of hypoglycemia and was unable to self-treat, requiring unspecified treatment from a third-party.No further information was provided.There was no report of death or permanent injury associated with this event.
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Manufacturer Narrative
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The reported reader was returned and investigated with known good strips.Visual inspection was performed on the returned reader and no issues were observed.The reader did not turn on with known good strip insertion.The reader was sent for further investigation.The reader was de-cased, and a red dot was observed on the inside of the case which indicates liquid ingress.Therefore, the issue is not confirmed due to use.
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Search Alerts/Recalls
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