The pump, s/n: (b)(4), was received.The pump could not be tested to confirm the reported issue due to physical damage.During visual evaluation, it was noted that internal components were damaged.The affected parts were replaced and the pump is functioning as intended.The service history record was reviewed, this device was manufactured in 2013.This is the first time this device has been returned for service.The damaged components were determined to be caused by customer mishandling of the device.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.
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