The pump, s/n: (b)(4), was received and evaluated.During evaluation it was noticed that the ultrasonic, gearbox, encoder and rotor assembly were damaged.The parts were replaced and pump is functioning as intended.The service history record was reviewed, this device was manufactured in 2013 and this is the first time this device has been returned for service.The reported event was determined to be caused by customer mishandling of the device.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.
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