Device history record (dhr) - the dhr was reviewed and no anomalies related to the reported failure was observed.The press for ear implant (mco820) was returned for evaluation: failure analysis - the evaluation was unable to conclusively verify the complaint as valid; therefore, an investigation for cause was unable to be performed.There are scratches and impacts on the devices.The device did not close completely, but it is compliant with the specifications, as it is normal that this reference does not close completely.No functional defect was found.Root cause - the devices are compliant with the specifications, this complaint is unconfirmed.The reported event is probably due to an improper use of the device or a wrong knowledge of this device.
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A facility reported that there was a slack at one end of the press for ear implant (mco820), tightening was not done correctly and the device did not close completely.The device was in contact with a patient and the malfunction led to surgical delay of 30 minutes.Another brand instrument was used to complete the procedure.This event occurred in (b)(6) 2021; exact date is unknown.However, there was no patient injury.
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