The incident sample has been requested but to date has not been received for evaluation. if the sample is received, or if additional information pertinent to the incident is obtained a follow-up report will be submitted. as part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.
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The service history record was reviewed and indicated that this is the first time that this unit has been returned for service.An evaluation of the kangaroo pump was performed.The unit was triaged, and the reported issue was confirmed.After review, it was determined that the us sensor was damaged (based on error code index list: ultrasound voltage when tube is full in a/d counts).The sensor was replaced, and the problem was resolved.Also, battery was damaged due to obsolete, rotor damaged due to rollers not spinning freely.Gear box was damaged due to worn encoder 2, front housing damaged, back housing damaged due to screw boss area broken.Overlay, badge was replaced due to front housing replacement.Bump, hinge label, vynil foot and sn label were replaced due to back housing replacement.Power connection label replaced due to opening of the unit.No further actions are required at this time.Complaint trending information is being reviewed on a monthly basis and if a trend is observed, actions will be taken as necessary.
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