The complaint investigation for a false negative architect total b-hcg result included a search for similar complaints, and the review of complaint text, trending data, labeling, and device history records.Return testing was not performed as returns were not available.The lot search review did not identify an increase in complaint activity for the issue for the lot.The trending review determined no trends were identified for the product for the issue.Review of the field data for the positive population by reagent lot indicates lot 23292ui00 is within the established limits and is comparable with other lots in the field, indicating the lot is performing acceptably.Device history record review on lot 23292ui00 did not identify any non-conformances or deviations associated with the customer¿s observation.Labeling was reviewed and found to adequately address the issue under review.Based on the investigation, no systemic issue or deficiency of the architect total b-hcg, reagent lot 23292ui00 was identified.
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