The device was returned, decontaminated, visually inspected and lab evaluated.After evaluation the complaint is confirmed.The device was returned with no visual defects, and during "dry" functional testing without clips the device appears to be working correctly.When the clip cartridge which was returned with handpiece was tested in the device, the two remaining clips in the cartridge did not dispense cleanly.They crushed in the jaws but then did not fully dispense, somewhat sitting in the pocket of one of the jaw.When a new clip cartridge was inserted, this issue did not occur and all the clips were dispensed without issue.The complaint is confirmed, however the issue more likely stems from the clips in this returned cartridge.Root cause is a clip dimensional/surface finish issue.Either a slight dimension out of spec or a surface finish causing the clips to "stick" in the jaws.Without additional clips from this specific cartridge/lot it is difficult to determine exact root cause.
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