This is a combination product.(b)(4).Report source, foreign - event occurred in (b)(6).Pictures have been received.The reported event was confirmed as it can be seen that the inner cement pouch sealing is damaged and that cement powder leaked outside the inner pouch.The product analysis can't be performed as the product was not returned.The complaint is related to a well-known event, previously evaluated and investigated.No further investigation is required as per 21 cfr part 820.198 complaint files §(b) and (c).Investigation results concluded that the reported event was due to packaging issue (sealing process).Corrective action has been initiated to address reported issue.A summary of the investigation was sent to the complainant conveying zimmer biomet conclusions.It was noticed that the surgeon tried to use an expired product.The customer has therefore, been informed of this point.If any further information is found which would change or alter any conclusions or information, a supplemental will be filed accordingly.Zimmer biomet will continue to monitor for trends.
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It was reported that the inner sterile packaging was found opened during the surgery.As reported the doctor used the spare bone cement to complete the operation and the surgery was delayed for 5 minutes, due to the issue.In addition, it was reported that the product shall not be returned as per customs regulations.No adverse event has been reported as a result of the malfunction.
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