On 24-sep-2021, the product investigation was completed as the complaint device was not returned.It was reported that an unknown patient underwent a supraventricular tachycardia/ wolff-parkinson-white (svt/wpw) ablation procedure with a thermocool® smart touch® sf bi-directional navigation catheter.The thermocool stsf catheter would get stuck.The thermocool stsf catheter was not fully deflecting.The caller stated that the thermocool stsf catheter would get stuck.The thermocool stsf catheter was replaced, and the issue was resolved.The procedure continued successfully.Device investigation details: since no device has been received for analysis, no product investigation can be performed, and the customer complaint cannot be confirmed.A manufacturing record evaluation was performed for the finished device (b)(4) number, and no internal action related to the complaint was found during the review.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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