The customer reported not being able to obtain readings on her adc freestyle libre 2 reader due to not able to turn on the reader with the test strip and button.It was further reported the reader was not charging and had a blank screen.As a result, she experienced symptoms of dizziness, equilibrium was off, and a loss of consciousness, and unable to self-treat.The customer further reported there was no hcp or non-hcp treatment rendered for the reported issue and no further information was obtained as the customer disconnected the call.There was no report of death or permanent injury associated with this event.
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