Device evaluation of monitor sn (b)(4) has been completed. the reported problem (service code 204, damaged monitor case) has been confirmed. upon investigation the monitor was unable to communicate with an electrode belt and displayed a service code 204. the monitor's electrode belt connector was broken free from the monitor enclosure, causing the connector to be loose from the j1001 connector on the ca board. the cause of the code 204 is the damaged receptacle.The root cause for the damaged receptacle was excessive force.No adverse events occurred from the damaged monitor.
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