Date of event: unknown.The date received by manufacturer has been used for this field.Investigation summary: it was reported two syringes from this lot were double labeled.To aid in the investigation, four photos were provided for evaluation by our quality team.The photos show a syringe with a double barrel label.No other defects or imperfections were observed.A device history record review was completed for provided material number 306547, lot number 1053587.The review did not reveal any detected quality issues during the production of this lot that could have contributed to the reported defect.To date, there have been no other similar events reported for this lot.Operators were informed about this complaint.Investigation conclusion: based on the investigation and with the photo sample analysis the symptom reported by the customer is confirmed.Complaints received for this device and reported condition will continue to be tracked and trended.Our quality team regularly reviews the collected data for identification of emerging trends.Root cause description: probable root cause.It could be possible that a jam occurred at the labeler machine inducing the double barrel label and not detected in the next processes.The equipment has a sensor to verify that a barrel label has been placed; however, it doesn't verify for double labeling.This would be detected in the next inspections.Operators were informed about this complaint.Rationale: capa not required at this time.
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