The customer reported a complaint that "the autopulse platform (sn (b)(6) would not power on using multiple autopulse li-ion batteries" was confirmed during the functional testing.The root cause for the reported complaint was a damaged/broken rivet joint nuts of the battery cable connector holding the connector to the battery bay, likely attributed to mishandling or a defective component.Upon visual inspection, unrelated to the reported complaint, noticed a crack on the front enclosure at the front-end area.The root cause was likely attributed to mishandling.The functional testing of the autopulse platform could not be performed due to the observed damage on the battery cable connector.The battery connector was replaced to address the reported complaint.The customer received another new autopulse platform as a replacement.Therefore, the autopulse platform will be stored for future refurbishment sale order requests.
|