Siemens has completed an investigation of the reported event.The root cause was determined to be a user error.The investigation was performed considering complaint description, cs reports, system history, and system log files.During an interventional procedure, normal c-arm movement (normal speed, auto-drive) was blocked and the error message "collision of c-arm - move out of collision zone" was shown, although there was no actual collision.In this case, this meant that the c-arm of the system could no longer be moved at full speed, but only at reduced speed in so-called override mode for safety reasons.Although the imaging functionality was not affected the procedure was continued using an alternative system.During trouble shooting, as part of reactive service, there were no issues as described and the system works as intended.The logfile investigation shows an active proximity switch (limit switch for collision detection) of the "beam c-arm".According to our technical expert, the root cause is an improper mechanical deformation due to a collision or improper workmanship or liquid has penetrated the cover and triggered the proximity switch until it evaporated.A possible general error, which would require corrective action of the installed base, could not be identified by the investigation.After detailed investigation, the incident is not classified as a reportable event as neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected.
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