Siemens has completed an investigation of the reported event.The root cause was determined to be a hardware error.The detailed investigation showed that the problem was based on a hardware defect.The rotating anode bearing of the x-ray tube, which is a consumable part, was defective and blocked.Rotation of the rotating anode was no longer possible.This could be reproduced on the returned part.A non-rotating rotating anode inevitably leads to the loss of x-ray radiation.Such a defect can only be eliminated by on-site service intervention and replacement of the affected part.Despite various qualitative precautions, such failures, which are due to technological reasons, cannot be completely avoided, especially since the bearing wear depends on the respective load.The spare parts consumption of the x-ray tube was checked and no abnormalities were found.A possible accumulation of faults or a possible general fault that would require corrective measures of the installed base could not be determined by the investigation.After detailed investigation, the incident is not classified as a reportable event as neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected.
|