Pentax medical became aware of a report for an event which occurred in the usa stating, "broken inlet port" involving pentax model eg-2990i/serial (b)(4).No further information was provided at the time of the report.Pentax has made 3 good faith effort attempts to collect additional information from the facility.No further information has been received to date.The device was returned to pentax.Pentax service inspectional findings included: primary operation channel hole, leak at biopsy channel (large/ primary) distal side, failed wet leak test, endoscope failed electrical safety test - hi-pot, pve electrical connector frame has severe corrosion, failed dry leak test, fluid invasion in segment section, fluid invasion to insertion tube, operation channel- primary slice by accessory, control body mild corrosion inside, mild moisture in control body, control body grip cracked forward body cover cracked.Repairs were performed on the device which included replacement of the following components: o-rings and seals, distal end assy with tubes, adjusting collar, bending rubber, distal attaching plate, segment assy attaching screw, insertion flex tube, segment attaching screw, staycoil collar, segment staycoil assy pb-free, rl pulley assy, ud pulley assy, electrical connector assy, pcb for ccd drive pb-free, fwd body trim collar, body cover grip.The device was shipped back to the facility on 07/26/2021.
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