Siemens has completed an investigation of the reported event.The root cause was determined to be a hardware error.The detailed investigation showed that the problem was based on a hardware defect.The power supply of the system cabinet was defective which led to the system switching to the bypass fluoro mode.Bypass mode is a mitigation of the problem, where only continuous fluoroscopy with reduced image quality is available.The acquired scenes cannot be saved or post-processed but can be visualized on the live monitor in the examination room.Such a defect can only be resolved by service intervention.The affected power supply was replaced on site by the regional service organization, thereby eliminating the problem.The system is working again as specified.The replaced and returned part was inspected and the fault was confirmed.The spare part consumption of the power supply was checked and a possible error accumulation or even a possible general error which would require corrective measures of the installed base could not be determined by the investigation.After detailed investigation, the incident is not classified as a reportable event as neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected.
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