Investigation results: as a lot number, photos, or returned product was not received, a targeted investigation could not occur.The complaint database was reviewed.As chemical indicators may be sensitive to environmental conditions, we do receive the occasional complaint for them.The complaint database will continue to be monitored for reoccurrence.It is important that steam indicator chemical indicators are stored correctly to ensure the product performs as expected.The product should be stored at 20 - 25°c average, with a relative humidity range of 30 - 70%.Avoid exposure to direct sunlight and/or heat sources.Store away from sterilants.Labeling is provided to guide the end user to avoid exposure to natural or uv lights, extreme heat sources, and residual sterilants.
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