If implanted, give date: not applicable, as lens was removed/replaced in the initial surgery.If explanted, give date: not applicable, as lens was removed/replaced in the initial surgery.Initial reporter first name: unknown/ not provided.Device evaluation: product testing could not be performed since the product was not returned for evaluation.Therefore, the reported issue could not be verified.Manufacturing records review: the manufacturing records for the product were reviewed.The product was manufactured and released according to specification.A search revealed that no additional complaint was received from this production order.Conclusion: as a result of the investigation there is no indication of a product quality deficiency and the reported issue could not be verified.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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Section d9: device available for evaluation: yes.Section d9: returned to manufacturer on: sep 27, 2021.Device evaluation: visual inspection under magnification revealed that the lens was received cut in half and a haptic was observed to be visibly thinner moving away from the optic body.Dimensional inspection revealed that the lens haptics were within specifications at the base of the haptic, but the haptic was observed to be visibly thinner moving away from the optic body.Based on the return condition of the lens, no further product evaluation could be performed.The complaint issue could be confirmed.Manufacturing record review: the manufacturing process record was evaluated and revealed that there was no discrepancy and/or deviation found during the mrr (manufacturing record review).The units were released according to specification and in compliance with the product intended use as required.The manufacturing process contains the controls to identify and discard units with the reported issue.Per (b)(4) (process failure mode and effects analysis (pfmea) procedure, rev 02), this corresponds to a low risk.Therefore, no non-conformance/capa, escalation is not required.Additionally, a search of complaints related to this production order (po) was performed.The search revealed that no other complaints have been received for this po.Conclusion: as a result of the investigation there is indication of a product quality deficiency, and the reported issue was verified.Failure investigation was completed.Based in the investigation, it can be determined that product did not meet specifications as the operators that performed visual inspection omitted to perform thorough inspection leading the reported issue.Awareness was conducted to the operators involved in the event to reinforce the importance of the visual inspection during the product inspection process and prevent reoccurrence.Johnson & johnson surgical vision will continue to monitor these types of complaints per (b)(4) (global complaint trending, revision 18).All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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