The customer, a syncardia certified hospital, reported that the freedom driver connection 1 receptacle was damaged while supporting a patient.There was no reported adverse patient impact.The customer also reported that the patient was subsequently switched to a backup freedom driver.
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Visual inspection revealed housing separation, a crack in the front housing boss, and a cracked connection 1 receptacle.The customer-reported issue of a damaged freedom driver connection 1 receptacle was confirmed by visual inspection.The root cause could not be conclusively determined; however, the observed damage is consistent with possible rough handing or impact shock.This issue will be monitored and trended as part of the customer experience process.Syncardia has completed its investigation and is closing this file.Ce 5640 follow-up report 1.
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