As part of the investigation, olympus followed up with the user facility to obtain additional information regarding the reported event but with no results.The referenced device was returned to the service center for evaluation.The reported issue was confirmed as the protective sheathing was found torn and peeling off from probe.The device could not be tested in the received condition.The device is non-serviceable and was returned to the user facility unrepaired.The original equipment manufacturer performed the device history records for the concerned device; no abnormalities were found.The investigation was completed by the oem and determined that there is no manufacturing, material or processing related cause for this failure mode.The concerned device was not returned to the oem for evaluation, therefore the exact cause of the report malfunctions could not be conclusively determined.However, based on the physical evaluation, the potential cause of the reported issue is due to external force.As stated on the ifu (instruction for use) and as a preventive measure, the ifu warns, "do not hit, stretch, twist, drop, or bend excessively the distal end, insertion section, or connector section of the ultrasonic probe.Otherwise, the equipment may be damaged, causing an injury in the body cavity, burns, bleeding, perforation, or detachment of parts." the oem will continue to monitor complaints for this device.
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This supplemental report was submitted to additional information from the original equipment manufacturer and to update the following sections: d8, g3, g6, h2, h6 and h10.
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