No verifiable lot or serial number was provided; therefore, device history record review could not be performed.No product sample was received; therefore, visual and functional testing could not be performed.The reported issue could not be confirmed as no product sample was received for evaluation.If the product is returned, the manufacturer will reopen this complaint for further investigation.H4: device manufacturing date and d4: device expiration date could not be determined.Patient information updated (b2, b3), corrected data: report source updated (g3), h6 event problem code updated.
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