Model Number 397002-001 |
Device Problems
No Apparent Adverse Event (3189); Audible Prompt/Feedback Problem (4020)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 08/30/2021 |
Event Type
malfunction
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Manufacturer Narrative
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The companion 2 driver will be returned to syncardia for evaluation.The results will be provided in a follow-up mdr.(b)(6).
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Event Description
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The customer, a syncardia certified hospital, reported that the companion 2 driver had previously passed the system check but exhibited a compressor malfunction alarm approximately one minute after being attached to patient.There was no reported adverse patient impact.The customer also reported the patient was subsequently switched to a backup driver.
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Manufacturer Narrative
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The customer-reported issue was confirmed by patient file review.The root cause of the fault alarm was determined to be the driver starting up without a load.Since the companion 2 driver's drivelines are not connected to a patient at driver start up, there is no load on the system.This can cause additional stress on the compressor occasionally causing a single compressor malfunction alarm.The alarm is recorded immediately; however, it does not appear on the companion 2 driver display or annunciate until the gui software has completed its full boot-up which takes approximately two minutes.Investigation testing determined there was no evidence of a device malfunction.Syncardia has a corrective and preventive action (capa) to address this issue.Syncardia has completed its investigation and is closing this file.Ce 5654 follow-up report 1.
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Search Alerts/Recalls
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