Siemens has completed an investigation of the reported event.The root cause was determined to be a hardware error.The extensive investigation revealed that the micro and small focus of the x-ray tube, which is a wearing part, was defective.This subsequently led to tube arcing and ultimately to the unavailability of x-rays.Under normal conditions, an emitter has even spacing from the boundary plates that surround it.However, thermal stress can have a negative effect on the position of the focus and the distance to its surroundings can decrease unilaterally.If the spacing is not symmetrical, it is likely that the emitter will contact the focal environment when thermally stressed, which can cause various problems such as tube arcing and radiation loss.The defect of an emitter is a typical cause for the failure of an x-ray tube.The filament is the typical wearing part and limits the lifetime of the tube.Despite all qualitative precautions, such failures, which are technologically caused, cannot be completely avoided.In such a case, normal system operation can only be restored by service intervention and replacement of the affected component.After replacing the x-ray tube, the system again functioned as intended.The error mentioned in the complaint has not again been reported again.The occurrence rate of the error pattern and the spare parts consumption of the affected part were checked.Any accumulation of errors or even a systematic error that would lead to corrective action of the installed base could not be determined by the investigation.After detailed investigation, the incident is not classified as a reportable event as neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected.
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