Additional information: b5 - update d9 - no product return.H6 - codes updated.The investigation was completed and the complaint re-assessed.According to manufacturer's reporting evaluation in accordance with 21 cfr part 803, section 803.3, this event is considered no longer reportable for the following reasons: - no serious incident.Investigation results: as of the date of this report the complaint product was not provided for investigation.The investigation was based upon analysis of historical data review.Batch history review: due to the fact that no lot number was provided, a review of the device history records for the complained device is not possible.(in 2021, 4 deliveries were made to customer.In the past 5 years, only 1 similar complaint had been identified).Likely, a production or design-related cause can be ruled out.Conclusion/preventive measures: in the light of the little information received and due to the circumstance that the complained device was not received it is not possible to determine a root cause for the mentioned failure.There is no indication for a material-, manufacturing- or design related failure.In the event that the complaint product will be received for investigation in the future, an update of this report will be provided unsolicited.Based upon the investigation results, a capa is not required.
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