As the device was not returned for inspection, it was unable to be inspected.Additionally, the lot number of the device was not provided, so production records were unable to be reviewed for the device.A historical review was conducted, and it was found that there has never been a complaint filed for this reported issue.As limited information was provided, no further investigation was able to be completed.This complaint has been logged to assist in trending.
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The customer initially reported that one of the tips of the devices broke off during reduction.Later, upon a review of intra-operative and post-operative images, it was discovered that a piece of the device remained in the surgical site.A revision surgery was performed to retrieve the piece and it was reported that this surgery was successful.
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